apms Privacy Policy – How We Protect Your Personal Data

1. Introduction

Welcome to the apms Privacy Policy. apms operates an online casino and sports betting platform available at apms.onl, designed primarily for players in Pakistan. We take the privacy of our players seriously and this document explains how we handle the personal information of everyone who uses our website and mobile app.

By creating an account and using apms — whether you are playing slots, betting on Cricket or PSL matches, using our Live Casino or making a deposit in PKR — you are agreeing to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the platform.

This policy should be read alongside our Terms and Conditions, which are available at /terms-conditions. Together, these two documents govern your relationship with apms.

2. Data We Collect

2.1 Registration Information

When you create an apms account, we collect the information you provide during signup. This includes your full name, date of birth, email address, mobile number and, where required for identity verification, a copy of your CNIC or other government-issued identification document.

2.2 Financial Information

To process your deposits and withdrawals in PKR, we collect payment details such as your JazzCash or Easypaisa mobile number, Raast ID, bank account details or card information. Full financial credentials are handled by our payment processing partners and are not stored in full on apms servers.

2.3 Activity Data

We record your activity on the platform — including games played, bets placed, deposit and withdrawal history, bonus usage and session durations. This data is used for account management, fraud prevention, bonus eligibility and improving the platform.

2.4 Technical Data

When you access apms, we automatically collect certain technical information from your device. This includes your IP address, device type, browser or app version, operating system and general location data derived from your IP. This helps us maintain platform security and optimise performance.

2.5 Communication Records

If you contact our support team by any method, we keep a record of that communication. This includes messages, queries, complaints and any supporting information you provide. These records help us resolve issues and improve our service.

3. How We Collect Your Data

We collect personal data through the following means:

• Directly from you — when you register, complete identity verification, make a deposit, contact support or update your account details.
• Automatically — when you use the platform, our systems log technical data like your IP address, session timing, pages visited and device information.
• From payment providers — when you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, our payment partners share the transaction status and basic reference information with us.
• From cookies and similar tools — as described in the Cookies section below, we use small data files stored on your device to maintain sessions and understand how the platform is used.

4. How We Use Your Data

The personal information apms holds about you is used for the following purposes:

• Creating and managing your apms account
• Verifying your identity and confirming you meet the age requirement of 18 years or above
• Processing your PKR deposits and withdrawals through supported payment methods
• Administering bonuses, promotions and loyalty rewards
• Detecting and preventing fraud, money laundering and other prohibited activities
• Responding to your support queries and resolving disputes
• Sending account-related notifications such as transaction confirmations and security alerts
• Sending promotional communications where you have opted in to receive them
• Improving the platform, fixing bugs and developing new features
• Complying with applicable legal and regulatory obligations

We do not use your personal data for automated decision-making that produces significant legal effects on you without a human review step. Routine operations such as fraud scoring and bonus eligibility checks are automated, but material decisions such as permanent account closure always involve human assessment.

5. Legal Basis for Processing

apms processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the services you signed up for, including running your account and processing transactions.
• Legitimate interests — we have a legitimate interest in keeping the platform secure, preventing fraud and improving our services, provided that interest does not override your privacy rights.
• Legal obligation — in certain circumstances we are required to collect and retain data to meet legal requirements, including identity verification obligations.
• Consent — where we send you optional marketing communications, we do so only with your consent. You can withdraw consent at any time.

6. Who We Share Your Data With

apms does not sell your personal information. We share data only where it is necessary to operate the platform or meet a legal obligation. The categories of recipients are as follows:

6.1 Payment Processors

To complete your PKR deposits and withdrawals, we share necessary transaction details with our payment processing partners, including JazzCash, Easypaisa, Raast-connected banks and card processing networks. These partners are contractually required to handle your data securely and use it only for the transaction in question.

6.2 Identity Verification Services

When you complete identity verification, your documents may be processed by a third-party verification service. These providers are bound by strict data handling agreements and may not use your documents for any purpose other than completing the verification requested by apms.

6.3 Technology and Infrastructure Partners

We use trusted third-party services for platform hosting, security monitoring and analytics. These partners process data on our behalf under data processing agreements that restrict how they may use your information.

6.4 Legal and Regulatory Bodies

We may disclose personal data when required to do so by a valid legal process, court order or regulatory authority. We will only provide the minimum information necessary to comply with such a request.

7. Payment Data and Financial Security

apms takes the security of your financial information very seriously. When you make a deposit using JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or any supported mobile wallet, the payment flow is routed through encrypted, PCI-compliant payment gateways.

apms does not store your full card number, CVV or full mobile wallet PIN on our own servers. Our systems retain only the reference information necessary to link a transaction to your account — such as a masked card number or a transaction reference ID. Sensitive financial credentials remain within the secure environment of the relevant payment processor.

All PKR transactions — whether deposits into your account or withdrawals to your registered payment method — are logged in your account history. If you ever see a transaction you do not recognise, contact our support team immediately.

8. Data Retention

We keep your personal data for as long as your apms account is active and for a reasonable period thereafter. Specifically:

• Account and identity data is retained for the lifetime of your account plus a period of up to five years after account closure, as required by our fraud prevention and legal obligations.
• Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Support communication records are retained for up to three years from the date of the last interaction.
• Technical and activity logs are retained for up to 12 months unless an ongoing investigation requires longer retention.
• Marketing preference records are retained until you withdraw consent or for a reasonable period following account closure.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked to you personally.

9. Security Measures

apms uses a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These include:

• TLS encryption for all data transmitted between your device and our platform
• Encrypted storage for sensitive personal and financial data at rest
• Access controls that limit which team members can view personal data, based on job function
• Regular security reviews and vulnerability assessments of our platform infrastructure
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access
• Fraud detection systems that monitor account activity for unusual patterns in real time

While we take all reasonable precautions, no system is completely immune to security risks. If you become aware of any vulnerability or suspect your account has been compromised, please contact our support team immediately so we can act quickly to protect your account and data.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website or use an app. They allow the platform to remember information about your visit, such as your login session, language preferences and how you navigate the site.

10.2 How apms Uses Cookies

We use the following categories of cookies on the apms platform:

• Essential cookies — these are necessary for the platform to function. They keep you logged in, maintain your session security and enable core features like the game lobby and deposit flow. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies — these remember your preferences such as your chosen language settings or game display options, so you do not have to set them every time you log in.
• Analytics cookies — these help us understand how players use the platform. We use this information in aggregate to improve navigation, fix broken flows and optimise the overall experience.

10.3 What We Do Not Do

apms does not use advertising tracking cookies or third-party cookies that follow your activity across other websites after you leave our platform. Our cookie usage is limited to what is needed to run and improve apms itself.

10.4 Managing Cookies

You can control or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use core platform features, including staying logged in during your session.

11. Your Rights Over Your Data

You have the following rights in relation to the personal data apms holds about you. To exercise any of these rights, contact our support team with your registered account email address.

Right to Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of your verified request.

Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic account details directly in your account settings.

Right to Erasure: You can ask us to delete your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected. Note that some data must be retained for legal reasons, as outlined in the Data Retention section above.

Right to Object: You can object to our processing of your data for direct marketing purposes at any time. Simply contact support or use the unsubscribe option in any marketing email to opt out immediately.

Right to Withdraw Consent: Where we process your data based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting any processing that took place before the withdrawal.

12. Minors and Under-18 Users

apms is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you may not register an account or use the platform in any way.

If we become aware that personal data has been collected from a person under 18 years of age, we will take immediate steps to suspend the relevant account and delete all associated personal data. If you believe a minor has registered on apms, please contact our support team immediately so we can investigate and act promptly.

Parents and guardians are encouraged to use parental control tools to restrict access to online gaming and betting platforms where minors may be present in the household.

13. Changes to This Privacy Policy

apms may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make significant changes, we will notify registered players via the platform or by email to the address on your account. The revised policy will be published on this page with an updated date at the top.

Continuing to use apms after a policy update is published constitutes your acceptance of the updated policy. If you disagree with any change, you should stop using the platform and contact support to close your account and request data deletion where applicable.

14. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to submit a data rights request, or have a concern about how your personal information has been handled, our support team is available around the clock. Please reach out using the contact details in the footer of this page.

When contacting us about a privacy matter, please include your registered email address and a clear description of your query or request. We aim to acknowledge all privacy-related contacts within two business days and to resolve them fully within 30 days.

For general account support, you can also visit our FAQ page which covers many common questions about your account, deposits, withdrawals and bonuses.